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Warranty Policy

10Gtek provides Lifetime Technical Support as an integral part of the commitment to providing industry-leading solutions. If you ever need help with your product, visit our Support Page.

Warranty information

SFPcables.com warrants its products against defects in materials and workmanship for the periods noted in the most recent version of the Warranty Policy for the applicable product. During this period, the products may be returned for replacement with equivalent products at our discretion. The warranty covers parts and labor costs only. SFPcables.com does not warrant its products from defects or damages arising from misuse, abuse, alteration, or normal wear and tear. Any change to the warranty term is at the discretion of SFPcables.com.

Warranty length

The original customer purchasing the SFPcables.com Product is covered under the Warranty Policy for the defined warranty period, starting from the date of original purchase. If no proof of purchase (receipt or invoice of purchase) can be presented upon request, SFPcables.com cannot be held responsible for warranty service.

Product Category Warranty Period Notes
1G SFP Transceivers 3 years
10G SFP+ Transceivers 3 years 40km/80km: 1.5 year
25G Transceivers 1 year
40G Transceivers 1 year
100G Transceivers 1 year
Cables - DAC 3 years
Cables - AOC 1 year
Cables - MiniSAS 3 years
Media Converters 1 year
Network Cards 1 year
Fiber Patch Cords 1 year
Others Please confirm with your sales representative

*If you would like to extend the warranty, please refer to Extend Warranty Service or contact your sales representative (write to info@sfpcables.com if you don’t have a sales representative).

What is not covered

It is important to note that our warranty is not an unconditional guarantee for the duration of the Program. Any replaced parts become the property of SFPcables.com. The Program does not apply to the software component of a product or a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.

The Program does not cover any events such as:
  • Any damages unrelated to manufacturing defects
  • Any unsuitable environment or use of the product, as determined by SFPcables.com
  • Any product which has been modified without official permission from SFPcables.com, or on which the serial number or warranty sticker has been defaced, modified, or removed
Damage, deterioration or malfunction resulting from:
  • Accident, abuse, misuse, neglect, fire, water, lightning, or other acts of god, commercial or industrial use, unauthorized product modification or failure to follow instructions included with the product
  • Third party products using SFPcables.com components will not be covered by warranty. See your vendor or the manufacturer for information about servicing
  • Any shipment damages (claims MUST be made with the carrier)
  • Unauthorized repairs to a SFPcables.com product will void the warranty

SFPcables.com reserves the right to refuse to service any product which has been altered, modified or repaired by non-SFPcables.com personnel.

SFPcables.com does not warrant that this product will meet your requirements. It is your responsibility to determine the suitability of this product for your purpose.

Removal or installation charges

You are responsible for the cost of shipping the product to SFPcables.com. SFPcables.com pays the cost of returning a product to you.

SFPcables.com reserves the right to replace the product with a product of equivalent performance at their sole discretion at any time.

Warranty Replacement

For products purchased through resellers and distributors, please refer to the return policy of the merchant from whom it was initially purchased; any products eligible for return or replacement through the original merchant should be submitted through them.

SFPcables.com will only accept direct return of a product for replacement, under the stated warranty service after the original return timeframe of place of purchase has expired.

For non-defective product purchased directly from SFPcables.com, you may return it within 15 days from the original date of purchase for a refund. For products purchased directly from SFPcables.com requiring warranty support, please refer to Warranty length.

If you have any questions or concerns, please leave a message online or contact our customer service department via email: info@sfpcables.com.

Limitation of liability

In no event shall the liability of SFPcables.com Ltd. (or their officers, directors, employees or agents) for any damages (whether direct or indirect, special, punitive, incidental, consequential, or otherwise), loss of profits, loss of business, or any pecuniary loss, arising out of or related to the use of the product exceed the actual price paid for the product.

Disclaimer

The logos, products and/or company names referred to herein is for informational purposes only, merely indicating that 10Gtek’s products can be compatible with the mentioned products. The logo 10Gtek is a registered trademark of 10GTEK TRANSCEIVERS CO., LTD.

10GTEK TRANSCEIVERS CO., LTD. All Rights Reserved.

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